Terms and Conditions
Terms are prepaid via Check, Money Order, Cashiers Check or Credit Card
unless prior arrangements for credit have been established. In the event
credit has been approved, terms are net 30 days from date of invoice. Interest charges are
billed at 1 1/2% per month on past due invoices.
Prices are subject to
change without notice. When price changes are necessary, we will make
every effort to provide advance notice, allowing reasonable time
for customers to make adjustments.
Our lowest price guarantee refers only to identical (size, weight, color,
manufacturer, etc) products advertised by a legitimate and reputable industrial
matting distributor in either digital or printed format, which must be
validated and approved by a mat depot customer service representative.
Purchase of affected products is required and request for refund must
be received in writing (US Mail or equivalent) within 30 days of purchase.
Freight, shipping and/or minimum charges are not considered in pricing.
Please allow 6-8 weeks for receipt of refund checks. Charge accounts must
be current and/or funds must be cleared at time of receipt to be eligible. Does
not include product # CL20.
All orders are shipped prepaid via United Parcel Service whenever practical.
When UPS limits are exceeded, we strive to ship the least expensive, most
direct way, unless otherwise specified by the customer.
Specifications for all products are subject to change without prior
written notice, when such changes are made to achieve improved product
appearance, design or performance. Items effected in this manner are not
recognized as valid reasons for return.
Product colors and textures are reproduced on our web site as accurately as possible,
we are not responsible for the output of our customers' monitors or
printers. Colors and textures represent average production runs and may vary
slightly from time to time, depending on dye lot and compound variations. Final
color selections should be made from actual samples.
Due to the inherent qualities of rubber, plastic and vinyl and their manufacturing processes; all sizes on any of our products will have a tolerance of (+) or (-) 3%.
Unless otherwise stated, all products sold by mat depot are warranted against manufacturing defects for a period of two (2) years from the date of purchase established by the date of invoice. Any product determined to have a manufacturing defect will be replaced or repaired at the option of mat depot. Product damage as a result of abuse or abnormal usage will render warranty void and null. Any product suspected of manufacturing defects must follow return conditions set forth below in Claims and Returns.
mat depot does not accept any returns of merchandise, without
verification of a manufacturing defect or error. Please contact Customer
Service for assistance in making arrangements for returns. No
merchandise will be accepted for return unless prior authorization is given. When
return authorization is granted, merchandise must be returned to us
freight prepaid with the return authorization number affixed to the
outside of the container in which the merchandise is shipped.
Authorization to return merchandise is valid for thirty (30) days. Upon
receipt of the returned item(s), mat depot will at no charge thoroughly
evaluate the product for manufacturing defects. If the product is
determined to be defective, we will replace the item at no charge.
If you wish to receive a replacement product prior to an evaluation, you
will be charged for that item. However, if the product is determined to
be defective, the original invoice for that item will be credited.
Please note that if under mitigating circumstances an exception is made to our return policy, a re-stocking charge of no less than 30% will be deducted from any refund or credit. We however at no time will refund or credit any freight charges.
Cancellation of orders must be made prior to the manufacture and/or
shipment of the product and must be done in writing via email, US Post
Office or equivalent. If an order has already been manufactured and/or
shipped it will be subject to the return policy set forth above in the
"Claims and Returns" section. All custom sizes, logos and custom
orders may not be cancelled except as noted below in the "Custom
/ Special Order" section. Orders that are made prepaid via a check,
money order or credit card will be refunded by a like manner after all
funds have cleared and a 5% charge for handling and processing will be
deducted from any refund due. Refunds will be processed within 5 to 7
business days from conformation of cleared funds.
Custom / Special Orders
special orders (such as Logo Mats) that are "in production" or
have already been shipped may not be cancelled for any reason and may
only be returned as set forth above in the section Claims and Returns.
All custom / special orders requiring artwork (such as Logo Mats) must
be approved by customer in writing prior to start of production.
Damaged Goods /
To protect your interests, it is imperative to inspect and count
articles before accepting shipment. Damages or shortages should be
documented on the freight bill. If damage or shortage occurs, contact
Customer Service for assistance in filing a claim, According to ICC
regulations, filing claims with freight carriers is the responsibility
of the consignee. Claims for lost or damaged goods cannot be honored
after six (6) months from the date of shipment.
Customer acknowledges that the price of mat depot's products is
predicated on the enforceability of the following limitation of
liability and that the price would be substantially higher if mat depot
could not limit its liability as herein provided and that customer
accepts this limitation of liability in exchange of a lower price: mat depot
shall have no liability to customer for and including but not
limited to lost profits or any special, consequential, exemplary
or incidental damages of any kind weather arising in contract, tort,
product liability or otherwise, even if advised of the possibility of
such lost profits or damage. Customer also agrees to indemnify and hold
harmless mat depot for and including but not limited to damages,
injuries or deaths of any kind and/or for any reason from the use or
misuse of any product purchased, supplied, manufactured or brokered
through and/or by mat depot.
Customer acknowledges that the jurisdiction for any legal action between
mat depot, any of its representatives, employees or officers and the customer
initiated by either party will take place solely in Chesterfield County, VA.
All quotations oral or written must be documented with a valid quotation number.
Quotations are only valid with with this quotation number and for a
period of no more than 60 days.